Recent Why SERVPRO Posts

Continued Training Leads to Better Customer Experience

10/29/2018 (Permalink)

Why SERVPRO Continued Training Leads to Better Customer Experience Owners Lathe Toft and Ryan Brooks host a training session focused on improving customer experience.

SERVPRO of Spencer & Iowa Great Lakes is a firm believer in investing in continued training for every member of our team.  Recently owners, Lathe Toft & Ryan Brooks, held a training session for the crew to touch on points to help increase the customer experience in an already tough situation.  

When dealing with any loss, we understand the stress and emotion that goes along with it.  It is our goal to make your experience much easier throughout the process, from initial loss to "like it never even happened."

The training session focused on proper mapping techniques, drying procedures, cleaning procedures, as well as taking proper notes and pictures.  These items alone help the communication between you, your insurance company, and SERVPRO of Spencer & Iowa Great Lakes open and moving forward without delay.  Making your experience better and quicker throughout the restoration or remediation process.  

SERVPRO of Spencer & Iowa Great Lakes Community Supporters

10/29/2018 (Permalink)

Why SERVPRO SERVPRO of Spencer & Iowa Great Lakes Community Supporters SERVPRO of Spencer & Iowa Great Lakes had the opportunity to sponsor the Spencer Tigers last home contest of the season.

Recently the team at SERVPRO of Spencer & Iowa Great Lakes had the opportunity to be the game sponsor for the Spencer Tigers football game.  As a proud supporter of the Spencer Tailtwister organization, each business gets the opportunity to be showcased at a game of their choosing.  We opted for this game as it was not only the last home contest for the Tigers but also their opportunity for a playoff berth.  

SERVPRO of Spencer & Iowa Great Lakes is a firm believer in investing in the communities in which we reside and service whether that be through school sponsorship's, such as this, or recreational sponsorship's, and other organizational opportunities throughout our region.  Our team believes in giving back when and where we can.  

Look for us as we continue to sponsor great organizations such as the Shayla Bee Foundation, Spencer Tailtwisters, Northwest Iowa Soccer Club, and many others in the coming year.  

SERVPRO of Spencer & Iowa Great Lakes Announce Plans for New Facility

10/29/2018 (Permalink)

Why SERVPRO SERVPRO of Spencer & Iowa Great Lakes Announce Plans for New Facility SERVPRO of Spencer & Iowa Great Lakes plan new location located just north of Menards in Spencer.

Recently owners Lathe Toft & Ryan Brooks announced their plans to expand their operation and construct a new facility.  

The facility, to be located just north of Menards in Spencer, will allow SERVPRO of Spencer & Iowa Great Lakes and Boji Builders Inc. to be under one roof.  Boji Builders Inc. is the reconstruction division of SERVPRO of Spencer & Iowa Great Lakes, they currently are housed out of a building in north Spencer. 

The new facility, expected to break ground in spring 2019, will continue to offer climate controlled storage for clients but also plenty of office space and garage space for equipment.  Also expected to be part of the plans is a laundry facility complete with machines large enough to accommodate materials such as fire suits or shoulder pads. 

Keep an eye our for more details in the near future.   

Save Money by Cleaning Your Carpets

10/29/2018 (Permalink)

Why SERVPRO Save Money by Cleaning Your Carpets Our team brought the shine back to these carpets.

Many home and business owners can go years without thinking to clean their carpets.  Some simply justify that by saying it's normal wear and tear.  By cleaning carpets at least once a year you can prolong the life of them and save money in the long run.  

In most cases, depending on the size of home or business, carpets can be cleaned for under $500-$1000 which is much cheaper than replacing them frequently.  

Our team of trained professionals specialize in carpet cleaning and make it a personal priority to deliver the best results bringing your carpets back "Like it never even happened." 

Call today to schedule your appointment for your home or business.  There is still time to book before the holiday season is here!  

712-262-4379

SERVPRO of Spencer & Iowa Great Lakes Announces CE Events for 2019

10/29/2018 (Permalink)

Why SERVPRO SERVPRO of Spencer & Iowa Great Lakes Announces CE Events for 2019 Save the Date! March 21st, June 13th, and November 14th for CE Events hosted by Todd Davis and SERVPRO of Spencer & Iowa Great Lakes.

SERVPRO of Spencer & Iowa Great Lakes is pleased to announce that we have 3 opportunities for Continuing Education Courses already booked for 2019.  We will again have presenter Todd Davis back to facilitate the events. 

We are still in the early stages of the planning process, but we can confirm we have 3 dates that we will host CE Courses.  The location has yet to be determined but save the date for March 21st, June 13th, and November 14th.  

SERVPRO of Spencer & Iowa Great Lakes is also planning on a golf outing that will take place sometime during the third quarter of 2019.  

Once we have confirmed the details, we will send out more information on time and location.  Make sure to mark your calendar now so you can attend these courses. 

Please direct any questions to Jason Lindsay, Sales & Marketing Representative, by calling 712-262-4379 or emailing jlindsay@SERVPROspencer.com

Emergency Ready Profile

10/29/2018 (Permalink)

Why SERVPRO Emergency Ready Profile Call today to schedule your Emergency Ready Profile consultation today! 712-262-4379

As home and business owners we have a lot to think about as we keep the day to day operations going.  When we are first getting established many of us make sure to have our bases covered when it comes to planning for a fire or water loss in our home or business.  We make sure the fire alarms are working and that there is a fire extinguisher, that we have a sump pump and dehumidifier running downstairs.  Some, thanks due in part to local fire departments, have a plan on where to go in the event of a fire.  How many of us actually have an Emergency Ready Profile?

An Emergency Ready Profile, or ERP, is a plan developed by SERVPRO that helps get in depth information in the event of a disaster such as where the breakers are, where the water shut off is, where the gas shut off is.  In the case of a business it is also helpful to know who the phone tree is so the appropriate service providers can be contacted.  

SERVPRO believes in making sure you are as prepared and protected as possible which is why we offer the ERP as a FREE service.  Homeowners can download the SERVPRO ERP app on their devices and fill it out in a step by step format.  Business owners can work with the local SERVPRO Representative and have an ERP conducted on their business.  

Call Jason Lindsay, SERVPRO of Spencer & Iowa Great Lakes Sales & Marketing Representative, today to schedule your appointment.  

712-262-4379