Recent Water Damage Posts

How to Prevent Your Pipes From Freezing

1/11/2021 (Permalink)

Water that is starting to freeze after a water pipe burst in a condo. Freezing water on the side of a condo after a water pipe burst. Call SERVPRO of Spencer & Iowa Great Lakes for help with any water emergency.

Winter temperatures are here, along with the risk of frozen pipes. Northwest Iowa winters can be harsh on your household plumbing. As soon as the leaves begin to fall you should start protecting your home from the cold temperatures. Follow these important steps to help prevent expensive problems later on. 

*Disconnect your garden hose. This will help outside faucets and pipes from freezing, leaking or breaking. 

*Close outside crawl spaces and doors to prevent cold air from seeping inside.

*Repair any broken windows, and seal all cracks in the walls.

*Wrap all water lines and meters in commercial insulation. 

*Locate your shut-off valves and make sure that they are working properly. 

*If you are going away, keep your thermostat at a minimum of 55 degrees fahrenheit.  Have someone periodically checking on your home to ensure damage doesn’t go un-noticed.

*If you are planning on turning off your heat make sure to drain all the water from your pipes, toilets, and water heater. It may be beneficial to use antifreeze in your drains as well. Turn off the power source to the water heater. If your heater operates off of gas, turn the heater on “pilot.”

*Keep garage doors closed. A door accidentally left open leaves any water supply lines vulnerable to freezing temperatures.

*Open cabinets to keep warm air circulating around the plumbing. 

*Let faucets drip, especially during bitter weather. 

*Open interior doors to keep your home at a consistent temperature. 

If a pipe does break make sure to turn off the main water. Open your faucets to release some of the pressure. Clean up any standing water, and call SERVPRO of Spencer & Iowa Great Lakes to prevent further damage to your home. Our team of professionals are available for 24-hour emergency service. 

You Got Water - We Got You

1/3/2021 (Permalink)

Refrigerator in a newly remodeled kitchen. A water line leak can cause major damage to your home. Call the professionals at SERVPRO of Spencer & Iowa Great Lakes for all your water emergencies.

Most refrigerators are equipped with ice makers, and as homeowners, we have become accustomed to the convenience of ice available all the time. Ice makers can develop leaks that may cause damage to your home. Inspect your refrigerator for signs of leaking water under or around the base. The longer the leak has been dripping, the larger the accumulation of water will be. In cases where a drip has continued for long periods of time, you may notice damage to your baseboard. This could  result in water line stains, chipped paint, mold or mildew, and swelling of the baseboards. Be sure to check the wall space behind your refrigerator for signs of water damage. 

If you ever notice suddenly smaller ice cubes or ice spilling out of a full bin check your refrigerator for a malfunctioning water valve. The valve has a screen that will filter out minerals and sediments from the water supply to the ice maker. With time these screens can become blocked and prevent water from traveling freely through the line. This can result in a slow leak. Other causes for leaking ice makers include fittings for the water line, compression couplings or solenoid coil windings. Be sure to inspect your basement ceiling for any water damage that may have occurred from a slow leak in your water line. 

If you notice any signs of a leaking ice maker be sure to contact a plumber asap before the problem causes extensive damage to your home. When it comes to a water emergency, you need us fast! SERVPRO offers 24-hour emergency service. We will work with your insurance company to provide a stress free claims process, and get your home back to preloss condition in no time! 

Flood Cuts During Water Mitigation

12/8/2020 (Permalink)

Photo of a wall after four foot flood cuts made. Flood cuts can be a necessary part of the mitigation process.

Water damage, if not treated quickly and efficiently, can damage flooring, walls/ceilings,  and personal belongings. If proper mitigation steps aren't started within 24-48 hours, mold and mildew may begin to form.  SERVPRO of Spencer & Iowa Great Lakes is here and “Ready for whatever happens.”

During the water mitigation process some homes or businesses may require a flood cut. A flood cut is the simple process of cutting out drywall that has become saturated with water. These cuts, depending on the severity of damage, may be 2-4 feet from the floor. 

By removing the saturated drywall the wall cavities are able to dry properly thus preventing potential hidden mold concerns.  When our team of professionals performs these cuts they will ensure the cut is strait to aid in the reconstruction process.  After the cuts have been made, SERVPRO technicians will remove all debris including the drywall and any insulation that needs to be removed as part of the drying process. In many circumstances, the wall cavities and studs remaining will be treated with an antimicrobial product to help prevent mold and mildew grow.  

As an added benefit, SERVPRO of Spencer & Iowa Great Lakes has an on hand reconstruction team who boasts over 50 years of combined experience in drywall, trim/finish work, and painting to help make the process seamless.  Our goal is to remove as much stress from your plate as possible during this already difficult time.  

SERVPRO of Spencer & Iowa Great Lakes

Making your water damaged home or business look "Like it never even happened." 


Winter Water Damage

12/7/2020 (Permalink)

Image of a hole in the drywall from a burst water pipe. Be prepared for anything this winter, and if disaster strikes call SERVPRO of Spencer & Iowa Great Lakes at 712-262-4379.

We are two weeks away from the official start to winter.  2020 has brought us nearly every disaster and concern we could have thought of with the exception of wet and bitterly cold conditions.  While the mild weather has been much appreciated, it too can bring some winter water damage concerns.  

Many of you have no doubt already taken care of prepping for winter by cleaning your gutters, unhooking the hose, and making sure the downspouts are ready for that snow melt.  Here are 5 additional areas that may be cause for concern this winter season...

  1. Burst Pipes - While unhooking the hose helps, living in northwest Iowa we are all familiar with how bitter a north wind can be.  Any waterlines or fixtures located on a north wall should be more heavily insulated to lessen the risk of pipes freezing and bursting. 
  2. Ice Dams - These can be difficult to prevent due to the frequent melting that happens late in the afternoons.  When ice dams form and are left for long periods of time the water can begin to seep into the house causing issues in your attic and wall cavities.  In addition to water and mold risk, there can be damage to your roof and shingles which can drastically increase restoration costs.  Check your roof regularly to ensure you do not have ice dams building throughout the winter months.  
  3. Wind Damage - High winds are no stranger to our region.  While they can cause major issues on roadways, they can also cause damage to your roof and shingles.  Any roof damage throughout the course of winter, when left unattended, can cause damage for many months to come from snow melt to spring rains you may have extra moisture leaking into your attic, wall cavities, and/or ceilings.  A simple roof inspection after a period of high winds can help save you thousands in the end. 
  4. Exterior Water Lines - With much of northwest Iowa and southern Minnesota experiencing drought-like conditions we are left with dry and cracked soil in some areas.  When this happens throughout the winter that increases the chance for the soil to freeze deeper than usual potentially making it to your main water lines or for some your sprinkler lines.  Draining your sprinkler lines should help but if the water lines get cold enough they may crack throughout the course of the winter and causing you issues in the spring.  Main water lines become an issue when your home or business has cracks in the foundation or floor allowing for the significant amounts of water that will be pushing towards your home/business to find its way inside.  It is difficult to prevent an issue like this from happening, but making sure your foundation is properly tiled and free of cracks is a start.  You can also have your pipes professionally inspected for any potential causes of concern.  
  5. Leaky Appliances - Throughout the course of time our appliances get their fair share of wear and tear.  Our team has responded to a number of homes who experienced a water loss due to a faulty water line to a washing machine, dishwasher, or refrigerator. We have received calls for burst water heaters and broken ice machines. It's important to inspect your appliances from time to time to ensure all water lines are still secured correctly, all hoses are draining properly and not deteriorating, and that your water heater does not have any standing water on top of or below which are signs of major issues ahead.  

While many water issues in the home do have steps that can be taken to prevent potential loss, we can't plan for everything.  That's why SERVPRO of Spencer & Iowa Great Lakes is Here to Help.  

If disaster strikes, call the team that's Faster to Any Disaster at 712-262-4379.

Drought Conditions Cause Winter Concerns

10/13/2020 (Permalink)

Photo of a frosted over copper pipe with a burst of water pushing through. In 2020, be prepared for anything...Call SERVPRO of Spencer & Iowa Great Lakes at 712-262-4379

Hard to believe it wasn't long ago we were talking about flooding and how to fight off water damage, now here we are in moderate to extreme drought conditions.  

These conditions lead to an early harvest for many and in some cases a poor yield.  Normally this would spark a discussion for increased fire risk, which is absolutely true, but as we creep ever so close to winter we should also be concerned about the risk for additional water damage.  

If we are in a drought how can we have water damage right?! 

Well I will be honest, I did not realize this was an issue until I stopped into a business partner this past week and we began discussing winter.  Now we all know how this goes, we hear 100 different stories on what to expect for the winter until we all give up the guessing game and just wait it out. 

Our business partner and I began discussing the extreme cold that was predicted, and the concern for the frost pushing deeper into the ground than normal.  When the ground freezes around the incoming water pipe that leads to a greater concern for pipes bursting before they reach the home or business.  When this happens more often times than not the water will saturate the soil around the pipe and eventually find its way into the basement leading to even more damage.  

In some cases as homeowners we simply can't prevent everything, but a nice layer of snow prior to deep frost will help act as insulation and heavily watering the area around those incoming pipes will cause the soil to act as an insulation barrier helping to reduce the risk.  

Should you find yourself facing disaster, call the team that's always faster...SERVPRO of Spencer & Iowa Great Lakes.  


Large Scale Water Loss

10/2/2020 (Permalink)

SERVPRO truck and trailer loaded for action. No job too large or small, we cover them all!

SERVPRO of Spencer & Iowa Great Lakes is a locally owned company that is part of a national network of over 1,700 Franchises. This allows us to respond faster to any disaster. We were recently called on by a neighboring franchise to help with a three story large water loss. Within hours we were able to send a team of our highly trained water restoration technicians along with a trailer of specialized equipment to assist in the restoration process. Our drying equipment ranges from air movers that speed up the drying process, dehumidifiers that work by removing excess moisture and humidity from the air, to desiccant dehumidifiers that can remove 500+ gallons of water per day. 

Since a fast response to a water call lessens the damage, limits further damage, and reduces cost we offer a free service to local businesses called an emergency ready profile (ERP). A member from our marketing staff will meet with you to develop an ERP that helps you minimize business interruption by having an immediate plan of action. We just need a few minutes of your time and our staff will do the rest of the work in providing you with a paper and digital copy of all your important contact information, shut off valve locations, and priority areas of your business. If you are interested in learning more about how our ERP’s  work call our office today at (712)-262-4379.

We Do Water Restoration So You Don't Have To

4/23/2020 (Permalink)

Photo of two techs looking under kitchen sink. Water damage can happen to anyone at anytime. When disaster strikes call 712-262-4379.

If your home or business has suffered a water loss it is critical that you act fast to avoid further damage. Our team of professionals at SERVPRO of Spencer & Iowa Great Lakes is here for you 24/7. We have the training and experience to restore your property quickly and properly. 

Most Common Causes Of Water Loss.

*Leaking/burst Pipes

*Plumbing Issues

*Worn or Faulty Appliances 

*HVAC Units

*Toilet Overflows 

*Sewage Backups 

*Leaky Roof 

Our Water Damage Restoration Process

Although every situation is different the restoration process remains the same. At SERVPRO of Spencer & Iowa Great Lakes we are here to guide you through every step and make your home or business look “Like it never even happened.” 

*Emergency Contact 

*Inspection and Damage Assessment 

*Water removal/Water Extraction 

*Drying and Dehumidification 

*Cleaning and Repair 


We take pride in being the cleaning and restoration brand you know and trust. With over 1,700 franchises nationwide, trust the team that is truly Faster To Any Disaster. For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork. Any job large or small we are Here to Help. Call us today at 712-262-4379. 

Little Water | Big Damage

2/28/2020 (Permalink)

Standing water sits in the finished basement of this northwest Iowa home. This home suffered significant water damage after last springs flooding. Our team was able to restore their home from start to finish.

Any amount of unexpected water can cause a lot of!  SERVPRO of Spencer & Iowa Great Lakes receives calls from customers whom have experienced water damage in their home or business all the time.  Often times we are told the water has only affected a small area, but more often than not that is not the case.  With many homes and businesses using laminate, tile, or even vinyl flooring it is very easy for the water to spread under the surface and only when the pressure becomes too great will it come to the surface. 

SERVPRO of Spencer & Iowa Great Lakes is equipped to handle any size job large or small.  Our 24 hour on call team is ready and willing to help make your home or business "Like it never even happened."  With a dedicated reconstruction team and one of the fastest response times in the region, SERVPRO has you covered.  

SERVPRO of Spencer & Iowa Great Lakes specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. We can handle any size disaster!

24 Hours a Day | 7 Days a Week | 365 Days a Year

SERVPRO of Spencer & Iowa Great Lakes 


Clear or Contaminated...Do's and Don'ts for Your Water Restoration Needs

12/16/2019 (Permalink)

Water infiltrated this northwest Iowa business during a 2018 storm.  Water stood in hallways and offices.  After a 2018 storm, water stood in hallways and offices of this business, our team arrived that morning to take care of the mess.

As some of you may know, there are different categories of water damage.  Those range from clean water to grossly contaminated water.  The cleanup methods differ in many ways in the restoration industry and to many home or business owners they don't always understand why.  Here are a few tips in what to do and what not to do when working on cleaning after a water loss...

Damage from clean water

  • Shut off the water source if possible or contact a qualified professional to do so.
  • Turn off circuit breakers from wet areas of the building if access to the power distribution panel is safe from potential electrical shock. Do not enter rooms with standing water, as electrical shock hazards may exist.
  • Remove as much excess water as possible by mopping and blotting. Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Remove and prop up wet upholstery cushions to allow more even drying.
  • Move any paintings, art objects, computers, documents and other valuable items that may be sensitive to moisture to a safe place.
  • Do not leave books, newspapers, magazines or other colored items on wet carpets or floors as they may cause staining.
  • If using a vacuum to clean up water, make sure your vacuum is built to handle wet extraction.  
  • Do not turn on ceiling fixtures if ceiling is wet; do not enter rooms where ceilings are drooping from retained water.

Damage from contaminated water

  • Avoid all contact with sewage and items contaminated by sewage. Wash your hands thoroughly if you come in contact with the contaminated water or contents within the water.
  • Do not walk through contaminated areas, as you could spread damage to unaffected areas.
  • Turn off the HVAC system if there is a possibility of spreading contaminated air.
  • Do not use household fans to dry the structure; air flow could spread contaminants.
  • Discard any food and personal hygiene products if exposed to the contaminated areas.

No matter how dirty the job, SERVPRO of Spencer & Iowa Great Lakes is here to help.  As part of our duty to you, we will help break down the restoration process every step of the way for you to understand what we are doing and why.  

When water damages your home or business, don’t leave your property to chance...Call SERVPRO of Spencer & Iowa Great Lakes at 712-262-4379.

The Water Restoration Process and What to Expect

12/9/2019 (Permalink)

Water stands in a hallway in a commercial building. SERVPRO of Spencer & Iowa Great Lakes has a staff of trained restoration technicians ready to help you through your loss.

According to research provided by Water Damage Defense, 37% of U.S. Homeowners have suffered a water loss claim. SERVPRO of Spencer & Iowa Great Lakes has the expertise and equipment to quickly restore your home or business after a water loss using a scientific approach to water removal and restoration.

Water Damage? Call Today 712-262-4379

Every water damage event is different which means each loss will require different equipment, but the process remains the same.  Read below for more understanding on the overall Water Restoration Process...

Step 1 - Emergency Contact

When you call, our representative will guide you through several questions that will help our team respond to your water emergency more quickly and efficiently. These questions allow us to bring the right equipment and the right amount of equipment to being the drying process as soon as possible preventing further damage including potential mold growth. 

Step 2 - Inspection and Water Damage Assessment

Upon arrival, our technicians will inspect the area of loss using equipment such as a hygrometer and a thermal camera to see how much of the area is truly affected and to see if a cause of loss can be located.  One of our technicians will also measure and map the area of loss to ensure we have adequate information for billing and to send to your insurance company if your loss is a covered claim.  

Step 3 - Water Removal / Water Extraction

Once the assessment is complete our team will extract the water using our extraction equipment.  In some cases there may be significant amounts of water removed from your flooring.  Our team will have the necessary equipment to extract from either carpet, laminate, or hardwood flooring.  

Step 4 - Drying and Dehumidification

Once the extraction is complete, our technicians will begin the drying process. They use less intrusive, scientific drying methods to draw the remaining water and moisture from your home or business with air movers and dehumidifiers. In the event of larger loss jobs, SERVPRO of Spencer & Iowa Great Lakes has access to a trailer mounted desiccant which is able to remove up to 400-500 gallons of water per day from a 50,000 sq ft area.  

Step 5 - Cleaning and Sanitizing

Water damage also affects your belongings, like furniture, clothing, and personal items. SERVPRO of Spencer & Iowa Great Lakes can clean salvageable items using a number of specialized cleaning techniques. They also sanitize with antimicrobial treatments and remove odors using industrial air scrubbers, fogging equipment, and ozone machines.

Step 6 - Restoration

The last step is restoring your home or business back to its preloss condition. The restoration process can be relatively minor such as replacing drywall, or could include major reconstruction such as rebuilding entire rooms of your home or business.  To help ease your stress, SERVPRO of Spencer & Iowa Great Lakes has a construction crew on staff that will put your home or business back together "Like it never even happened."

If disaster strikes your home or business call the team that is not only Faster to any Disaster, but also will make it look "Like it never even happened."  

SERVPRO of Spencer & Iowa Great Lakes


Lyon County Residents: We Specialize in Flooded Basement Cleanup and Restoration!

10/11/2019 (Permalink)

Flooded Basement due to heavy rains. This home’s basement flooded due to heavy rains.

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Lyon County basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - 712-262-4379

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Spencer & Iowa Great Lakes and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 712-262-4379

Self Clean Up Leads to Huge Problems

10/4/2019 (Permalink)

Hardwood Floor Drying Equipment Drying equipment attempts to save flooring after a burst water line to an ice machine.


I ran into a friend of mine while out and about the other day and through our conversation he shared he walked into his house after a night out to find the hose to his refrigerator had burst and he had water everywhere.  

He spent nearly 3 hours cleaning up the water and after feeling he had done an adequate job, he threw some fans on it and called it good.  

Fast forward a few days and his home started to smell musty, his laminate flooring had developed a wave, and the floor joists in his basement were starting to discolor.  


The quick answer is call SERVPRO of Spencer & Iowa Great Lakes. The long answer is what could have been a quick restoration process will now involve replacing the laminate flooring, potential reconstruction on drywall and trim, and mold treatment on the sub-floor & floor joists.  

Sadly, what could have started as a simple 3 day drying process now leads to a week plus of restoration and reconstruction.  

If you find yourself in a similar situation, no matter how tempting it is to save money, make the right choice and call the professionals at SERVPRO of Spencer & Iowa Great Lakes. 


My Home Has Water Damage, Now What?!

4/26/2019 (Permalink)

Our crew is here to help!

When water finds its way into your home or business there are endless amounts of questions.  What do I do now?  How do I get it cleaned up quickly?  Should I call someone or do it myself?

The answer to all of those questions...Call SERVPRO of Spencer & Iowa Great Lakes.  Our team of professionals is ready, willing, and able to help ease your anxiety and turn your home back "Like it never even happened."  

From the first notice of loss to the end of the drying process, and even reconstruction if necessary.  There will be a SERVPRO of Spencer & Iowa Great Lakes representative with you every step of the way.  If you have questions, ask one of the representatives who is working in your home.  Wondering why there is so much time between drying and reconstruction, feel free to call us.  We are here to help!  

Our goal is to not only minimize the interruption to your lives, but also minimize the stress and anxiety that goes along with experiencing water damage in your home or business.  

Remember, if disaster strikes call the team that is here every step of the way...SERVPRO of Spencer & Iowa Great Lakes. 


Things to Consider When Filing an Insurance Claim

3/1/2019 (Permalink)

Call the team that cares about your home and your family. We work directly with your agent and adjuster to make your life easier.

I had the opportunity to speak with one of our clients this past week and during our conversation we dove into the issues of when to file an insurance claim and when to consider paying out of pocket. 

There are unfortunately many communities that struggle with water issues for any number of reasons.  Poor drainage, built on former wetland, improper development, etc. Due to the frequent losses some homeowners use their insurance as they believe they should. The problem that arises due to frequent claims is the fact that many insurance companies begin to view that homeowner as a high risk client, the job of an insurance company is to manage risk for not only the homeowner but also for themselves. Insurance is an investment for not only the insurance company but also for the homeowner. 

When the insurance company starts to see the risk level rise on the part of the homeowner, their investment in carrying the homeowners policy becomes less appealing and therefore some homeowners will be dropped by their provider.  When the homeowner goes to find new insurance they will find that their claim history is unfavorable and they will end up paying higher premiums. 

As a homeowner, you have ways to manage your risk as well and that begins with the decision on what to do in the event of a water loss.  Many homeowners have heard that bringing in a restoration company can be expensive, in order to understand cost the homeowner must first see value.  The value of using a restoration company can be the difference between a total basement renovation and a matter of a few days of drying and slight reconstruction. 

The average loss will run between $3000-$5000 depending on how severe it is and what is rolled in after the drying has been done. It may seem easier to do the job yourself but the thing you need to keep in mind is that the standard dehumidifier that you purchase in store is not designed to dry behind drywall and in sill plates like more restoration companies equipment does.  What this means for you, the homeowner, is that your home is dried out and treated properly rather than increasing your risk for mold and other bacteria that may linger after a water loss. In addition to mold and bacteria issues, wet materials can lead to structural issues down the road as well, so that $3000 restoration bill now becomes a $20,000 reconstruction bill which will not be covered by insurance. 

When it comes to insurance and water loss, you determine if the loss is significant enough to call in a restoration company and put your long-term financial security at risk. 

For questions call our team at SERVPRO of Spencer & Iowa Great Lakes at 712-262-4379. 

Your 24 Hour Emergency Fire or Water Damage Service

1/15/2019 (Permalink)

?Call the team that can help from start to finish at SERVPRO of Spencer & Iowa Great Lakes! 712-262-4379

SERVPRO of Spencer & Iowa Great Lakes is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 712-262-4379

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Spencer & Iowa Great Lakes has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Spencer & Iowa Great Lakes

SERVPRO of Spencer & Iowa Great Lakes specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Setting us aside from other restoration companies in the region, SERVPRO of Spencer & Iowa Great Lakes offers many additional services that help make them the right team for the job.  Our crew is trained to help you from start to finish and make your home or business look "Like it never even happened."

Faster to your Water Disaster

1/7/2019 (Permalink)

SERVPRO of Spencer & Iowa Great Lakes provides 24 hour fire and water damage restoration service.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Spencer & Iowa Great Lakes provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Spencer & Iowa Great Lakes arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (712) 262 - 4379

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Spencer & Iowa Great Lakes

SERVPRO of Spencer & Iowa Great Lakes specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Cold Weather is Around the Corner

11/6/2018 (Permalink)

Burst pipes are the leading cause of water damage during the winter months.

Seems like Mother Nature forgot summer for the most part and went right into a cool fall.  Now that that nasty snow word is in the forecast it's time to start thinking about making sure your home is winter ready.  

Hopefully during those few nice spells you took the time to clean out your gutters to make sure the melting snow and ice has someplace to go when it starts melting, if not then the water from the melting winter season will go to the path of least resistance which typically means up and over the side of your gutter and right into your foundation.  Unless your foundation is sealed properly, that means that water will find its way into cracks in your basement walls or floors.  

Due to the extremely high water table from a wet 2018, the water will still have an opportunity to find its way in much easier than it would had it been a dry year prior.  

Another precaution that you can take it make sure your pipes are insulated to stave off frozen pipes.  If you find yourself being away from home for a while during the winter I suggest making sure one of your faucets keeps a slow drip during your time away and having someone available to check in your house. 

If disaster strikes, call the professionals at SERVPRO of Spencer & Iowa Great Lakes to make it "Like it never even happened."


Protect Against Water Loss

10/4/2018 (Permalink)

An example of a well organized closet space to help fight off water damage.

When water finds its way into your home, which in Northwest Iowa seems to be inevitable after this past summer, you want to make sure you take extra steps to make sure your belongings are protected.  

Something to remember when putting items in your basement is to make sure they are at a minimum of 6" off the ground.  If you place your items in cardboard boxes that will protect the bottom of the box and keep the contents inside the box dry.  

Another thing you can do is use plastic totes to place your items in.  They may cost more, but in the long run they offer an added level of protection that will keep your more prized possessions or cherished memories safe.  

A few other things to consider when protecting against water damage...

1) Clean your Sump Pump filter at least twice per year to ensure no debris has found its way in and the pump is working properly. 

2) Clean your gutters and landscaping to promote proper drainage away from the house.  Too much water running directly at the foundation of the home will lead to water finding its way in through cracks in the floor or walls of your basement.  

3) If possible have a backup battery for your sump pump so if there is a power outage in a storm the pump can continue to run as necessary.

Prepping for Fall/Winter

10/3/2018 (Permalink)

Cleaning out your gutters in the fall can prevent many issues come spring.

Fall is officially underway and that means leaves are falling and crisp weather.  

For some homeowners they luck out and their leaves blow into their neighbors property, but for many they have to deal with the fall cleanup. While working on cleaning leaves out of the yard and landscaping, don't forget to pull the ladder out and clean the gutters to help stave off drainage issues come spring.  

When gutters fill with leaves they often become impacted throughout the winter months due to snow and ice sitting on top of them.  Once the warmer weather starts to roll around the homeowner can experience drainage issues due to these full gutters.  

Rather than the water pushing away from the house, the water will flow over the edge and fall into the foundation.  All of this can be prevented by cleaning out your gutters in the fall rather than waiting until the spring.  

If you find water in your basement, call the professionals at SERVPRO of Spencer & Iowa Great Lakes. 


Groundwater, backup, sump pump failure event announced

5/23/2018 (Permalink)

Insurance loopholes you need to protect yourself against.

SERVPRO® of Spencer and Iowa Great Lakes, a local cleanup and restoration company, along with Community Insurance will be providing a free lunch and learn for realtors, property managers as well as the general public. This educational program will take place at the Holiday Inn & Suites in Spencer on Thursday, June 14 from 12:00 – 1:00 PM and a light lunch will be provided.

The session will cover the different types of insurance homeowners should be adding to their homeowner’s policy in the case of ground-water, water back-up, sump pump failure and/or sewer backup entering their basement.

“There is a million ways water can get into your home, but what homeowners don’t always understand is what type of coverage they need in each case. Many times, SERVPRO professionals visit a home with water damage and the homeowner is upset when their policy does not cover the water damage,” shared Lathe Toft, owner of SERVPRO of Spencer and Iowa Great Lakes.

Scott Simpson, President of Community Insurance continued, “We are delighted that SERVPRO called our team to help educate home and business owners understand their policies better. It’s our goal to help policyholders take a deeper look at their policies before they have a major damage occur. Not knowing what’s in your policy can have serious financial consequences.”

Class size is limited, so SERVPRO is asking those interested to RSVP by calling their office at (712) 262-4379 or email

Tune up your sump pump before the spring thaw

3/6/2018 (Permalink)

Get in the habit of regularly taking on a few maintenance steps to make sure your pump is functioning properly.

Mother nature keeps teasing us that spring is on its way. As we get excited for spring flowers, sunny days and the return of cheerful chirping birds, we must remember one important word. THAW.

As the days begin to warm up and the threat of snowfall turns to spring showers our homes face a new source of stress from snowmelt, heavy precipitation, groundwater and even flooding. So, it’s a great relief to know we have a heavy hitter in our corner. That’s where your sump pump comes in.

The additional ground water flows into a shallow pit called a basin by a network of tubes and drain systems. Once that basin fills to a certain level your pump is triggered by a float. The sump pump then pushes the water out and away from your home through a discharge pipe.

All this happens IF your sump pump is functioning properly. So, how do you make sure that it remains functional? Get in the habit of regularly taking on a few maintenance steps.

Check the Power Source

Is the pump properly plugged into to the electrical system? Is there a battery back-up in case of losing power? Is the cord in good shape?

Make sure the pump is in place

Check to make sure the pump is level and the float is positioned correctly.

Clean the sump pump and surrounding area

Lots of sand and gravel can enter your basin through the flowing water. It is best to check frequently for sediment at the bottle of the basin and to run clean water through your pump to make sure none of that debris becomes lodged in the pump system.

Test your pump regularly

As recommended above, run clean water through your pump regularly to make sure it is running correctly as the basin fills.

Look for leaks

Check pipes, connections and valves for any leakages.

Have a professional service your system yearly

We recommend that you have a professional inspect your sump pump year, preferably before snowmelt, rainfall and other spring hazards. A professional should dismount your pump, flush the pump, test the electrical and backup systems and repair any leaky connections and fine tune your pump’s motor.

If you have any other questions drop us a line day or night through our Contact Us page. Our team is always ready to share our knowledge and passion with others!

It's the Moisture You Can't See That Matters Most.

1/15/2018 (Permalink)

Notice the high number, along with the red swish lit up around the display,verifying that this trim is completely saturated.

Before we begin any water damage restoration job whether ins Storm Lake, Spencer Algona or Southern Minnesota, Chris our Project Manager assesses and documents where the water damage has occurred. 

He relies on a Surveymaster Protimeter moisture meter during his inspection. This important piece of equipment allows Chris to assess the moisture levels and diagnose moisture-related problems.

Excessive moisture in buildings can lead
to decay and deterioration of components and
decorative finishes.

The Surveymaster using two operational modes:

Search and measure. These
functions help Chris to distinguish
sub-surface from surface moisture, essential
information when trying to establish the
extent and cause of a dampness problem.

Chris then works with our team of SERVPRO technicians to:

  • Identify the extent of the moisture penetration
  • Diagnose the cause of the problem
  • Monitor change in the moisture level

Have Water or Flood Damage?
Call Us Today – (712) 262-4379

We’re Highly Trained Water Damage Specialists

We specialize in water damage restoration, the cornerstone of our business. We have extensive water damage restoration training, and our process emphasizes regular monitoring and documentation of the drying process from beginning to end.

Learn More

It's not a fan, it's an air mover!

1/11/2018 (Permalink)

No fancy fan here, but an essential tool that can save you thousands.

If water has made its way into your home, whether in Spencer, Storm Lake, or southern Minnesota, SERVPRO of Spencer & Iowa Great Lakes is here to help.

Our team of Restoration Technicians are trained using IICRC standards to make it “Like it never even happened.” using specialized techniques and industrial equipment designed to mitigate damage and prepare the property for reconstruction. Our warehouses and trucks are stocked with equipment that will extract standing water and then, based on environmental conditions, dry the property to prepare it for reconstruction. The most common equipment you’ll see installed are industrial dehumidifiers, air scrubbers, and air movers.

Air movers? When I told my husband about the equipment we use at my new job, he said, "isn't that just a fancy fan?" Funny guy.

An air mover is much more than a fan, it’s an essential tool for mitigating water damage. This devise creates high-velocity airflow, allowing an environment to dry as quickly and efficiently as possible. Combined with dehumidifiers, it’s a powerful combination that restores the environment to original conditions and is a necessary tool for water restoration.

Advantages of air movers include:

  • Energy Efficient: Air movers use minimal power for maximum air flow.
  • High velocity: Air movers work great for ventilation and cooling.
  • Speeds drying time: Air movers help floors, carpets and wall cavities dry faster.

When the drying process time is reduced so are the chances of a second loss or additional damage, which can include microbial growth.

No fancy fan here, but an essential tool that can save you thousands.

Like it never even happened.®

11/6/2017 (Permalink)

Quick to respond, SERVPRO of Spencer and Iowa Great Lakes was able to save The Okoboji Commons Hotel.

Earlier this year The Okoboji Commons Hotel suffered a devastating water-loss when a main water break occurred. 

The hotel was getting ready to close for the season when water infiltrated their lower laundry area and their executive suite. Okoboji Commons Hotel Co-Owner Kristi Leigh acted quickly and called SERVPRO of Spencer and Iowa Great Lakes. 

The crew at SERVPRO worked quickly to assess the damage and quickly dry the area. It was determined at that time that some portions of the ceiling and much of the drywall near the floor was affected by the water and would need to be removed and replaced. 

To quickly dry the area, the team used a multi-disciplined approach. For the hard surface and carpeted flooring the crew used professional-grade dehumidifiers and water extraction units. They also placed air movers to help dry the area and move the humidity outdoors. Also important to the drying process was applying SERVPRO's exclusive plant-based anti-microbial agent.

By working quickly to extract and move the water the crew was able to avoid mold growth and further damage to the over 14,000 square feet of the hotel which was affected. Reconstruction happened quickly and the crew was able to stay on time to meet the hotel's deadlines to make sure that they were ready for business prior to their opening season. 

View Before and After Photos >>

Spencer and Iowa Great Lakes 24-Hour Emergency Water Damage Service

10/12/2017 (Permalink)

SERVPRO of Spencer and Iowa Great Lakes provides 24 hour fire and water damage restoration service in northwest Iowa.

SERVPRO of Spencer and Iowa Great Lakes is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 712-262-4379

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Spencer and Iowa Great Lakes has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Spencer and Iowa Great Lakes

SERVPRO of Spencer and Iowa Great Lakes specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

5 Things to Do If You Find Water in Your Home.

10/12/2017 (Permalink)

Water damage can happen at anytime.

This week we have been inundated with calls from desperate homeowners with water losses.

With the amount of rain we received recently in northwest Iowa, we thought it was a good time to go over what you should do if water enters your home.

Water damage can cause all sorts of a headache for homeowners, both immediately after the damage occurs and in the long run. From floods to leaky faucets, water damage is a serious pain and can cause significant health and safety issues.

Follow these 5 steps to keep water damage from getting worse.  

  • Take Pictures. Before you remove any water or make any repairs, fully document the damage for your insurer by taking photos or video.
  • Protect Your Health. Even if the water in your home is clear, it could be contaminated by sewage or household chemicals. Even chemicals on walls or in insulation can contaminate water. Make sure to wear wader ad rubber gloves if you opt to remove any water-damaged possessions to avoid contaminants.
  • Call Your Insurance Company. You should notify your insurer soon as possible after water enters your home. Advise your insurance representative of the state of your home and any repairs you intend to do immediately. Be sure to follow the insurance company’s direction about whether or not to wait for an adjuster to inspect the property before making repairs.
  • Remove the Water. Once your insurer approved, remove the water, use a sump pump or wet vac, open doors and windows to allow fresh air to circulate.
  • Mitigate Mold Damage. We recommend you call our experts at SERVPRO of Spencer and Iowa Great Lakes. Mold can develop in as little as 24 hours. Our crews will remove carpeting, padding, bedding and help you determine what is salvageable and what is not. Our team will also control mold growth by cleaning with special mildewcides. 

Need Emergency Service? Call Us 24/7 – (712) 262-4379

Learn more about our Water Damage Repair and Restoration services.